OK LIGHTING RETURN TERMS AND POLICIES
New and Existing Customer Policy:
Customer must have and maintain a valid seller’s permit, must be a retailer or designer with current address and must sign certifying you as a retailer or designer. A valid state ID will be asked in order to prove that you are the legal owner and holder of the seller’s permit. To open an account, the account application must be completed, providing your business license or seller’s permit (for state of California only) and business card.
Please note that our products are offered at wholesale cost to retailers with valid sales permit ID for the purpose of resale only.
Designer and Retailer/ Wholesaler Accounts:
- Designer accounts do not have a minimum order or a carton minimum. Pieces are sold as single piece quantities and shipped via FedEx Ground.
- Retailer/ wholesaler accounts have a $1,000 minimum order and have a carton minimum. Styles are sold as a carton that is stated on each item page and shipped via freight carrier on pallets and skids.
- Returned merchandise must be packed in OK Lighting’s original boxes and shipping materials, without any writing or marks on the boxes and in its original packing state. The item must be in new and resalable condition. All eligible returns must be made through the OK Lighting’s warehouse where the merchandise was purchased and shipped from.
- Returns and exchanges are allowed within five (5) days from delivery with approval from OK Lighting and will be issued upon inspection and approval by our customer service department. Shipping & handling charges are not refundable, and a 50% restocking fee will be deducted from the refund. NO EXCEPTIONS.
- All returned shipment must be freight prepaid by the dealer with a RMA (return merchandise approval) number authorized by OK Lighting, the original invoice and a note stating your reason for return and a refund will be issued after inspection. Return shipments must be received within ten (10) days after authorization.
- OK Lighting will not accept any exchange or return on any used, previously displayed or assembled merchandise.
- OK Lighting recommends shipping all returned items via a trackable service with a delivery receipt for your records. If a package doesn’t arrive, the package is not shipped with a trackable method or refuse the shipment as a method of return, we will not be able to offer a refund. Any shipping losses or expenses incurred for any reason will be at the dealer’s expense.
- OK Lighting does not handle claims from consumers directly. All requests must go through the dealer/designer who sold the merchandise to the consumer.
- No cash refund. Refunds in the original payment or exchanges only.
- Pictures are required to be emailed to OK Lighting to claim merchandise defect within three (3) days upon delivery.
- Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to OK Lighting within ten (10) days of receipt for inspection. Monetary refunds will not be given.
- Shipments that have been determined to be lost, after thorough research of the package through delivery confirmation tracking, will be replaced. Monetary refunds will not be given.
- Any claim for merchandise damaged in transit must be made through freight carrier. Before signing for the shipment, inspect and take photos of all boxes for damages immediately.